- What if I want to continue to offer destination services to my customers?
- Is there any action required on my side for the decommission of IAN Packages?
- What will happen to my commissions for booked but not yet stayed reservations?
- What will happen to my customers reservations (booked, not yet stayed)?
- What will happen to my site after the decommission date?
- Can I get Air or Car products from EAN?
- Do you have any packaging solution available to EAN partners?
- What are the options for partners using IAN Packages to stay with EAN?
- Why are you terminating the option to sell air and hotel packages via IAN Packages?
- What functionality will I lose?
- When is IAN Packages going to be decommissioned?
- Why is EAN decommissioning IAN Packages?
Expedia has a team that is happy to work with EAN partners to provide white label destination services solutions. You can learn more about their program by emailing eMP@expedia.com.
Yes. You must remove all links to IAN Packages pages, including links in your header, merchandising, and deep links. If the links are not removed by the decommission date, visitors to your site will find broken links and error pages to IAN Packages pages only.
All commissions will be paid.
We will support any customer reservations that are booked but not yet consumed. All booked travel will be fulfilled.
After the decommission date you will need to remove all links to IAN Packages pages from your site. This includes all links in your header, merchandising, and even deep links using IAN Packages. If a customer has booked but not yet consumed their reservation, they will find a landing page with a customer support number to call.
No. At this time the new EAN platform is hotel focused.
No. EAN is dedicated to maximizing revenue for its Partners and is focusing its investments on developing solutions to monetize traffic through selling hotels.
You have the option of transitioning to the new online hotel booking engine, Chameleonor building your site using our new Hotel API. Both are the result of significant investments by EAN and offer unprecedented new opportunities for you to monetize your online traffic through hotel bookings. In the short term, you can continue to use the template you are on as long as all IAN Packages links are removed, however we will be upgrading everyone to Chameleon by the end of the year, so you should work on a transition plan soon.
The market for a travel platform has changed significantly since the introduction of IAN Packages 10 years ago. And the way in which our partners build packages has changed significantly too. Many are now building their own packaging solutions, diminishing the demand for package templates and increasing the need for a powerful and flexible Hotel API. In fact, over 80% of our business is generated by partners who have developed their online travel brands using the EAN Hotel API.
No functionality will be available after the decommission date; meaning no package, air, or car booking paths will be available. You have the option of transitioning to the new online hotel booking engine, Chameleonor building your site using our new Hotel API. In the meantime, rest assured disruption to your customers will be minimized. If you have existing customer bookings that are booked and not yet stayed, customers will be able to get support for their reservations via our call centers. They can find the appropriate phone number to call in their confirmation email or when they try to look up their itinerary on the partner site.
The sunset date is set for November 30, 2012 and we are hustling to get all partners off of the platform by this time. Tail partners are to be moved first, with a decommission date of July 31, 2012. Managed Accounts will follow later in the year, with a decommission date of November 30.
At EAN we are dedicated to delivering market leading travel solutions to our partners, enabling them to provide the best service and travel experiences to their customers. This year was our biggest ever in terms of new technology being delivered to our partners. The new EAN travel platform offers partners a new online hotel booking engine (Chameleon) and a new improved Hotel API. These are the result of significant development investments by EAN and represent unprecedented new opportunities for partners to monetize their online traffic through hotel bookings. Whilst we would like to offer this same level of innovation to all our partners, it’s becoming harder to support other products, like IAN Packages, in a way that upholds our service commitments to partners. So for this reason we have made the decision to transition all partners off the legacy IAN Packages platform. We encourage all Partners using IAN Packages to transition to Chameleon, and remove links to IAN Packages as soon as possible.