- What are the benefits of having package rates?
- I am an EAN partner, how can I start using package rates?
- Why am I seeing an error when I send an XML parameter to receive hotel package rates?
- What hotel inventory is available for hotel package rates?
- Can I combine both package rates and standalone (SA) hotel rates with my inventory?
- How will I display package savings to my customers?
- How will package cancellations be processed?
EAN package rates solution enables EAN partners to create competitively priced packages on their sites by combining their own inventory with Expedia hotels that offer reduced package rates - average of 17% of total package value*. This is a very compelling offer for your customers that will increase the overall site conversion and your revenue.
This product is designed for partners who have their own transport inventory which can be bundled with Expedia hotels that offer package savings. A partner needs to request access to XML package rates by contacting their account manager. After the request has been approved by EAN a partner needs to create a new parent CID and forward the details to the account manager. The account manager will advise when the hotel package savings feed is ready to use.For partners that don't have a dedicated account manager please contact us at firstname.lastname@example.org and we’ll advise if the product is available to you.
There are a few reasons why a partner might see an error message: a) a partner has not been set up to use the product; b) a partner is set up for hotel package rates but is not passing the parameter correctly; c) if a partner selects to receive “package rates only” , which may limit the inventory availability.
If you are getting an error message please contact your account manager.
Merchant hotels which Expedia contracts directly have the ability to offer package savings. 60% of all properties sold on Expedia sites* have these reduced rates available when Expedia or its partners choose to bundle the hotel with a flight or other travel product.
A partner can choose to receive standalone hotel rates, package rates or combined rates (SA hotel rate + package rate). You can set up the feed yourself or ask for assistance from your account manager. If you decide to take only hotels with package savings the number of items returned in searches may not be as extensive. However, you may independently filter this package rate feed with a standalone hotel rate feed if you have the technical capabilities.
Please note that your commission will depend on whether you use a standalone hotel rate feed or a package rate.
All pricing using the hotel package rate feed must be opaque. A partner is not allowed to display package rates separately from the total package price (i.e. including flight or other travel component). We will not be passing a package savings value as a separate parameter in the feed.
If a partner doesn’t comply with terms and conditions the package rate feed will be turned off and the partner may be liable for contractual breach.
The flight and hotel components will have to be cancelled separately. A partner has to support cancellations and itinerary changes via their own call centers or online cancellation tools.
EAN Customer Operations team will cancel the hotel component only if the request comes from the partner's contact center.